Frequently Asked Questions

1. What is the difference between the classic and heavy duty heel cups?
Both Tuli's Classic heal cups and heavy duty heel cups work with the same patented multi-cell, multi-layer "waffle" design that absorbs shock and returns impact energy just like the system naturally found in your feet. But, if you’re in need of a little extra support it’s Tuli’s Heavy Duty Heel Cups that you need. Twice as thick as Classic Heel Cups, they are perfect in athletic shoes or more spacious lace-up shoes (like work boots, running shoes, etc.).

2. What are the #’s on the bottom of the heel cups mean?
These numbers are associated with the manufacturing process and have nothing to do with size.

3. What is the difference between the ProStretch Single and the ProStretch Double? (top)
Both the ProStretch Single and the ProStretch Double, provide the patented conditioning and stretching that isolates the lower leg muscles, tendons and ligaments for the ultimate deep stretch.

With the ProStretch Double you are able to exercise both legs simultaneously to improve flexibility and alleviate injuries to the lower extremities. Additionally, when you order the ProStretch Double the Medi-Dyne Stretching Basics DVD is included. And finally, fits adult shoes up to size 13.

For the big feet or heavy use situations the ProStretch Big Foot bi-lateral is the right choice. It’s made of hand crafted wood and is 25% larger that original plastic model accommodating shoe sizes 14-21. The instruction manual and stretching DVD are also included with this model.

4. Does adhesive come with Tuli’s Metatarsal pads?(top)
The unique “perfect fit” design of the Tuli’s Metatarsal pad allows them to say in exactly the right spot once you place them in their shoe so no adhesive is necessary.

5. Does adhesive come with my SoftMoves?(top)
The transparent fixi-gel used to make SoftMoves is naturally adhesive, allowing you to place SoftMoves directly onto your heel or shoe so relief is provided exactly where you need it without any sticky, gooey adhesive.

6. Who do I contact regarding product warranties and guarantees?(top)
For product warranties and guarantees please contact:
Medi-Dyne Healthcare Products, Ltd.
Telephone: 817-251-8660
Toll Free: 800-810-1740
Fax: 817-488-6616
Email: customersupport@medi-dyne.com

7. Why would I use a ¾ insole rather than a full insole?(top)
Some shoes are simply too tight fitting to accommodate a full insole, and yet not supportive enough for you to go with out. That’s when a ¾ insole is a perfect solution.
The full-length Gaitor is most often used with any shoe that has a removable insole. By removing the old insole and replacing it with the full-length Gaitor you realize a similar fit yet achieve greater support and comfort.

8. Does my shoe size change with an orthotic? (top)
It typically doesn’t provided your shoes are already a comfortable fit. To be sure that both your foot and your orthotic have the space they need to do their job go shoe shopping in the afternoon when your feet are more likely to be at their largest and take along your orthotics! It’s hard to beat a perfect fit coupled with great support.

9. How do I know if I need new insoles?(top)
Your shoes are very likely to outlive their insoles. The materials used in shoes breaks down over time. By replacing your insoles you can extend the life of your shoes two and sometimes three times there normal expectancy. Additionally, many people find that the insoles provided with a shoe often don’t provide the necessary support and comfort needed, especially for people with chronic problems or who work on their feet all day.

10. Can I use the Health Center to diagnose my foot or muscle problems?(top)
The Medi-Dyne Health Center provides a wealth of information that can provide some insight into the aches and pains you may be feeling but only your doctor can accurately diagnose medical conditions.

11. Are all of the exercises suggested safe?(top)
While medical professionals have been consulted with regarding the recommended stretching and strengthening exercises, it is always wise to consult with your physician before starting any exercise program.